Return and Refund policy

Thank you for shopping at GenzyThings!
We want you to love your purchase, but if something isn’t right, we’re here to help.

Returns

• You can request a return within 7 days of receiving your order.

• To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

• Certain items (like intimate wear, personal care products, and sale items) are non-returnable for hygiene and clearance reasons.

Refunds

• Once we receive and inspect your returned item, we’ll notify you about the status of your refund.

• If approved, your refund will be processed to your original payment method within 7–10 business days.

• Shipping fees (if any) are non-refundable.

Exchanges

• If you’d like to exchange an item for a different size or color, please contact us within 5 days of delivery.

• Exchanges are subject to stock availability.

Order Issues

• If you receive a damaged or defective product, please contact us immediately with your order number and photos of the item.

• We will arrange a replacement or a full refund.

Contact Us

For return or refund requests, whatsapp us at: 0318-4004929