Shipping policy

At GenzyThings, we aim to deliver your orders quickly, safely, and affordably. Please review our shipping policy below.

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Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• If there are any delays, we will notify you via email.

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Shipping Rates & Delivery Times

• Standard Shipping: [X–X business days] – Flat rate: $[Insert amount]

• Express Shipping: [X–X business days] – Flat rate: $[Insert amount]

• Free shipping may be offered on orders above $[Insert amount].

Delivery times are estimates and may vary depending on your location and external factors (e.g., courier delays, customs).

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Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your shipment.

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International Shipping

• We currently ship to all the cities across Pakistan.

• Customs fees, duties, or taxes (if applicable) are the customer’s responsibility.

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Shipping Restrictions

• We do not ship to P.O. Boxes 

• Some items may have regional restrictions.

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Missing or Delayed Packages

If your package is significantly delayed or lost, please contact us at 0318-4004929. We will work with the courier to resolve the issue.